Frequently Asked Questions
ORDERING & PAYMENTS
How do I place an order?
You can place an order directly through our website. Simply browse our range of products, add your selections to your basket and proceed through the checkout.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard and American Express. We also accept payment via PayPal.
Is my payment and personal information secure?
Yes. Our website uses secure server technology to ensure that all your personal and payment information is encrypted and protected.
Can I amend my order?
We start processing orders immediately to ensure fast delivery. Therefore, we are unable to amend an order once it has been placed. We recommend reviewing your basket carefully before completing your purchase.
DELIVERY
What are your delivery options?
We offer a range of delivery options to suit your needs, including Next Day Delivery. All delivery options and any applicable charges will be clearly displayed at checkout.
Do you deliver nationwide?
Yes, we deliver to all mainland UK addresses. Unfortunately, we are currently unable to deliver to Northern Ireland, the Scottish Highlands, Islands, and other offshore locations.
Can I specify a delivery date?
Yes, you can select your preferred delivery date at checkout. We offer a range of dates to choose from.
What happens if I’m not home for my delivery?
Our delivery partners will leave your order in a safe place. If a safe place is not available, they may leave a card with instructions on how to rearrange delivery or collect your parcel.
Will I receive a confirmation of my delivery date?
Yes, you will receive a confirmation email once your order has been dispatched. This will contain your tracking information and confirmed delivery date.
PRODUCTS
Are your products organic?
We are passionate about organic produce. The vast majority of our products are certified organic.
Where can I find allergen information?
Allergen information for each product is listed in the product description on our website. Please always check this information before ordering and consuming.
Do you have recipes for using your products?
Yes, we have a wide variety of delicious recipes available on our website to provide inspiration for cooking with our products.
RETURNS & REFUNDS
What is your returns policy?
We want you to be completely happy with your order. If you are not satisfied with any item, please contact our Customer Care team who will be happy to assist you.
How long do refunds take?
Once we have received the returned items and processed your refund, it may take a few working days for the amount to appear in your account, depending on your bank or payment provider.
ACCOUNT & WEBSITE
How do I reset my password?
Click on the ‘Account’ link and then select ‘Forgot your password?’. You will receive an email with a link to reset your password.
How do I unsubscribe from your newsletter?
You can unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of any of our marketing emails.
I have a question that isn’t answered here.
For any other queries, please visit the ‘Contact Us’ section of our website and our team will be glad to help.